Privacy Policy

We collect information that you voluntarily provide to us, as well as information collected automatically when you browse our site. This may include:

• Personal Identifiers: Full name, email address, postal address, phone number, and payment details when you place an order or create an account.
• Browsing Data: IP address, browser type, device information, referring URLs, pages visited, and time spent on each page via cookies and similar technologies.
• Purchase History: Products you've viewed, added to cart, or purchased, along with order frequency and preferences.
• Communication Data: Records of correspondence when you contact our customer service team, including email threads and chat logs.

Your data helps us deliver a seamless, personalized luxury shopping experience. We use your information for the following purposes:

• Order Fulfillment: Processing payments, shipping products, sending order confirmations, and managing returns or exchanges.
• Customer Support: Responding to inquiries, troubleshooting issues, and providing tailored design advice.
• Marketing & Newsletter: Sending curated emails with design inspiration, new arrivals, and exclusive offers (only with your explicit consent).
• Site Improvement: Analyzing user behavior to enhance navigation, product recommendations, and overall experience.
• Legal Compliance: Meeting tax obligations, fraud prevention, and responding to lawful requests from authorities.

LuxeNest uses cookies and similar tracking technologies to remember your preferences, keep items in your shopping bag, and understand how you interact with our site. Cookies are small text files stored on your device by your web browser.

You can manage or disable cookies through your browser settings at any time. Please note that blocking certain cookies may affect site functionality and your shopping experience.

We do not sell your personal information to third parties. We only share data with trusted partners who help us operate our business, and only to the extent necessary:

• Payment Processors: Stripe, PayPal — to securely handle transactions.
• Shipping Carriers: FedEx, DHL, UPS — to deliver your orders.
• Email & Analytics: Klaviyo, Google Analytics — for newsletter delivery and site insights.
• Legal Obligations: When required by law, court order, or to protect our rights and property.

All third-party service providers are contractually obligated to protect your data and use it solely for the purposes we specify.

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment processing — we never store full credit card numbers.
• Regular security audits and vulnerability assessments.
• Strict internal access controls — only authorized personnel can access personal data.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong, unique passwords and keep your account credentials confidential.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at privacy@luxenest.com. We will respond within 30 calendar days. Verification of identity may be required.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typically:

• Account data: Retained while your account is active, plus 24 months after last activity.
• Order records: Retained for 7 years to comply with tax and accounting regulations.
• Marketing consent: Retained indefinitely unless you withdraw consent.

LuxeNest is not intended for individuals under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 16 has provided us with personal data, we will promptly delete it from our records. If you believe a child has shared information with us, please contact us immediately at privacy@luxenest.com.

LuxeNest is headquartered in the United States. If you are located outside the US, your data may be transferred to and processed on servers in the United States or other countries where our service providers operate. We ensure that appropriate safeguards — such as Standard Contractual Clauses — are in place to protect your data during such transfers, in compliance with applicable data protection laws including GDPR and CCPA.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new features. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page regularly. For material changes, we will notify you via email or a prominent notice on our website at least 14 days before the changes take effect.