Customer Care
Order Tracking
Enter your order number and email address to see real‑time shipping updates and delivery estimates.
Track your order
How tracking works
Once your order is packed and leaves our studio, you'll receive a shipping confirmation email with a tracking link. Here's what to expect:
- In‑stock items ship within 1–3 business days. Custom and made‑to‑order pieces ship in 4–6 weeks.
- Tracking updates may take up to 24 hours after you receive your email to activate.
- If your order contains multiple items, each may ship separately and have its own tracking number.
- For international orders, tracking may pause at customs — this is normal and typically resolves within 2–3 days.
Can't find your order?
If you don't have your tracking number, can't log in, or see an unexpected status — our team will help you get answers within one business day.