Frequently Asked Questions

All in-stock items ship within 1‑3 business days. Custom and made‑to‑order furniture & decor generally require 4‑6 weeks for artisan crafting plus transit time. Once your order is on its way, you'll receive a tracking number by email. Free worldwide shipping applies on orders over $250.

Yes, international shipments may be subject to import duties, taxes, and customs clearance fees. These charges are the responsibility of the recipient and vary by country. We recommend contacting your local customs office for an estimate before placing your order.

We accept returns of eligible items within 30 days of delivery. Items must be unused, in original packaging, and in resalable condition. Custom and made‑to‑order pieces are final sale. To start a return, simply email support@luxenest.com with your order number. We'll send a prepaid return label (for domestic orders) or guide you through the process. Refunds are issued within 7‑10 business days after we receive the item.

Absolutely. Every piece is backed by our Lifetime Warranty against manufacturing defects. This covers structural integrity, hardware, and material flaws for as long as you own the item. The warranty does not cover normal wear and tear, misuse, or damage caused by improper care. For warranty claims, please reach out with photos and your order details.

Each piece arrives with a detailed care card. In general, we recommend dusting with a soft, dry microfiber cloth. Avoid harsh chemicals and direct sunlight. For natural stone and wood, we suggest using pH‑neutral cleaners and coasters. Our Care Guide (available online) offers material‑specific tips to keep your decor timeless.

In‑stock orders can be modified or cancelled within 2 hours of placement. Custom and made‑to‑order items may be cancelled within 24 hours. After that window, production begins and the order becomes final. Please contact us immediately at hello@luxenest.com or call +1 (212) 555‑0142 for assistance.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are encrypted and PCI‑compliant. For large orders, we also accept bank transfers — contact our team for details.

Absolutely. We use bank‑level encryption and never store full credit card numbers. Your personal information is handled in strict accordance with our Privacy Policy. Creating an account allows you to track orders, save your wishlist, and enjoy a faster checkout — all secured behind your unique password.

Once your order ships, you'll receive a confirmation email containing a tracking number. You can also log into your account and view the status under “Order History”. If you checked out as a guest, simply click the tracking link in your shipping notification email.

Yes! Our complimentary design concierge is available to help you select pieces, fabrics, and finishes that work beautifully in your space. Simply email design@luxenest.com with photos and dimensions, and one of our stylists will reply within 48 hours with personalized recommendations.

We take the utmost care in packaging, but if something arrives less than perfect, please photograph the damage and notify us within 48 hours. We will arrange a replacement or full refund at no cost to you. Your satisfaction is our priority.

Gift cards are available in denominations from $50 to $2,000 and are delivered instantly by email. They never expire and can be used on any product, including custom orders. Shop Gift Cards